Do you offer Returns?

Due to the perishable nature of our macarons, we are unable to accept returns or issue refunds once the product has been shipped.

However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue, and we will work to resolve the matter promptly.

Which courier do you use for deliveries?
We use Evri for all our UK mainland deliveries.

Do you offer tracking for deliveries?
Yes, all our orders are sent with tracking. Once your order has been dispatched, you’ll receive a tracking link to monitor your delivery in real-time.

How long does delivery take?
Delivery typically takes 1-3 business days after dispatch. Please allow extra time during busy periods such as holidays.

What are your delivery charges?
Delivery charges are calculated at checkout based on your location and order size. We strive to keep shipping costs as low as possible while ensuring reliable delivery.

What happens if my order is delayed or damaged?
If your order is delayed or arrives damaged, please contact us at admin@1386patisserie.co.uk within 48 hours of delivery. Include photos if the product is damaged, and we’ll work to resolve the issue promptly.

Do you deliver outside the UK mainland?
Currently, we only deliver within the UK mainland. For inquiries about international shipping, please contact us directly.

Where can I find Allergen information?

Each flavour in our collections includes a clear ingredient and allergen breakdown on its product page to assist with informed choices. If you require a more extensive allergen breakdown or have specific dietary concerns, please contact us directly at admin@1386patisserie.co.uk and our team will be happy to provide detailed information.

How should I store my macarons?

Macarons should be kept in the fridge in their original box to maintain freshness and texture.

How long do macarons keep?

We recommend enjoying your macarons within 5 days of receipt for optimal flavour and quality.

Should macarons be eaten cold or at room temperature?

For the best taste and texture, remove macarons from the fridge and allow them to rest at room temperature for 15–20 minutes before serving.

Can I freeze macarons?

Yes, macarons can be frozen in an airtight container for up to 1 month. Defrost slowly in the fridge for several hours, then bring to room temperature before serving.

Can I travel with macarons?

Macarons are delicate,we recommend keeping them cool, upright, and protected in their box if travelling short distances.